Translating Customer Needs into Technical Solutions

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Executive Director, Storytelling Arts Inc. — Fully Remote — 2023-Present

Lead operations and strategic planning for a New Jersey arts nonprofit, focusing on program development that enhances user engagement and accessibility.

Manage a team of 9 staff and collaborate with a volunteer board of 6 to drive mission-related initiatives.
Develop and implement income-generating educational programs, emphasizing user-centered design principles.
Key Achievement: Enhanced participant engagement through innovative program design and strategic use of digital platforms.

Office Manager, UXPA International — Fully Remote — 2024-Present

Manage daily operations, communications, and administrative functions for UXPA International, supporting the organization's mission to advance the field of user experience design.

Coordinate with global teams and stakeholders to ensure smooth execution of projects and events, contributing to the growth and development of the UX community.
Key Achievement: Streamlined operational processes, improving efficiency and communication across the organization.

Functional Business Analyst, Deloitte Digital — Fully Remote — 2022-2023

Worked on multiple agile Salesforce implementations, contributing to various projects across the Software Development Life Cycle (SDLC) in a client-facing role.

Collaborated closely with offshore developer teams to ensure alignment with client needs and project goals.
Created detailed user stories, led User Acceptance Testing (UAT) sessions, and conducted training on completed platforms, focusing on enhancing user experience.
Key Achievement: Successfully contributed to the development of user-friendly interfaces that improved client satisfaction and user engagement.

Director of Administration, Foundation for Art & Healing — Fully Remote — 2014-2021

Led the migration of the donor database to Salesforce, ensuring a seamless transition that improved user accessibility and data management.

Managed tech initiatives and collaborated with stakeholders to develop and implement mission-related programs, emphasizing user-focused solutions.
Key Achievement: Improved operational efficiency through user-centered process design.

Mobile App Design for Scheduling Child Care
Designed a mobile app to revolutionize educational ecosystems, enhancing interactive learning and peer collaboration. Focused on user research, ideation, and iterative design to create a user-friendly interface for mobile platforms.

Website Design
Led a UX/UI overhaul for a popular fitness tracker app, aimed at boosting user engagement and clarity. Conducted usability audits, developed a redesign strategy, and implemented user feedback to significantly improve the app's interface and functionality.
Mobile App for Social Justice
Created a mobile app design that connects food enthusiasts through shared dining experiences. Managed market research, conceptual design, and prototyping, culminating in a user-tested and refined app interface that promotes social connectivity and culinary exploration.

Programming Languages & Frameworks: Java, Python (beginner), Salesforce
Development Tools & Methodologies: Agile, Jira, Confluence, Git, SDLC
UX/UI Design: User Research, Wireframing, Prototyping, User Testing, Figma, Adobe XD, Canva
Project Management: Stakeholder Collaboration, Cross-functional Team Coordination, Process Optimization