Translating Customer Needs into Technical Solutions

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Executive Director, Storytelling Arts Inc. — Fully Remote — 2023-Present

Lead strategic planning and operational management for a New Jersey arts nonprofit, overseeing program development, stakeholder relations, and budgeting.
Direct a team of 9 staff and a 6-member volunteer board, driving alignment with organizational objectives and ensuring efficient execution of initiatives.
Design and deliver scalable, measurable educational programs to enhance operational efficiency and program impact.
Key Achievement: Secured a $63,000 multi-year grant from the NJ State Council for the Arts, ensuring long-term financial sustainability and supporting program expansion.

Functional Business Analyst, Deloitte Digital — Fully Remote — 2022-2023

Delivered agile Salesforce implementations across the Software Development Life Cycle (SDLC), managing stakeholder requirements and aligning solutions with business goals.
Facilitated requirements gathering sessions, created user stories, and worked with offshore teams to ensure technical solutions met user needs.
Utilized Jira, Confluence, and MS Project to manage project workflows, track progress, and ensure timely delivery of milestones.
Led User Acceptance Testing (UAT) sessions and conducted end-user training to drive adoption and client satisfaction.
Key Achievement: Improved sprint efficiency by refining user stories and acceptance criteria, reducing rework and increasing developer velocity.

Director of Administration, Foundation for Art & Healing — Fully Remote — 2014-2021

Oversaw financial management, human resources, and daily operations, ensuring compliance, budget optimization, and organizational efficiency to support mission-driven initiatives.
Adapted and scaled administrative operations to support the organization's growth from a $50,000 to a $1 million budget, optimizing financial management, HR processes, and operational infrastructure.
Key Achievement: Directed the migration of the donor database to Salesforce, improving accessibility and streamlining data management processes.

Programming Languages & Frameworks: Java, Python, JavaScript, Salesforce (administration and customization)
Development Tools & Methodologies: Agile, Jira, Confluence, Git, SDLC
UX/UI Design: User Research, Wireframing, Prototyping, User Testing, Figma, Adobe XD, Canva
Project Management: Stakeholder Collaboration, Cross-functional Team Coordination, Process Optimization
Artificial Intelligence Tools: Coding assistance, content creation, strategic planning, organization, and process improvement.